Open to opportunities

Jose Luiz Filho

@joseluizfilho

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Dedicated professional with a strong background in customer service.

Brazil

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in customer service or analysis.

My name is José Filho, and I am a dedicated professional with a strong background in customer service and sports betting analysis. With over five years of experience as an Expert Tipster and Professional Analyst for Sports Betting, I have honed my ability to analyze trends in the sports betting market, which informs strategic decision-making. My resilience and patient demeanor allow me to work effectively under pressure, whether independently or as part of a team.

In my previous roles, I have demonstrated exceptional customer support and service, ensuring high levels of customer satisfaction through effective communication and problem resolution. My experience as a Customer Service Representative and Administrative Assistant has equipped me with strong organizational skills and the ability to multitask efficiently. I am committed to delivering the best results while balancing work and family, and I continuously seek opportunities to grow and develop my skills in a dynamic environment.

Experience

Work history, roles, and key accomplishments

Current

Expert Tipster / Professional Analyst

Current

Self Employed

Jan 2018 - Present (7 years 6 months)

Analyzed trends in the sports betting market to inform strategic decision-making. Collaborated with team members to achieve performance goals and provided exceptional customer support.

Teamwork Customer Support Multitasking

Customer Service Agent

Inﬂux

Apr 2024 - Present (1 year 3 months)

Provided customer service and support, processing, adjusting, and verifying payments. Checked documents and resolved issues through a ticketing system on Zendesk.

Customer Service Payment Processing Zendesk Ticketing Systems Customer Support

Customer Service Representative

Tahto

Mar 2021 - Present (4 years 4 months)

Delivered customer service via telephone, proactively resolving customer complaints by liaising with relevant departments. Ensured high levels of customer satisfaction through effective communication.

Customer Service Communication Skills Customer Satisfaction Problem Solving

Administrative Assistant

MultiﬁxEPI

Jan 2014 - Present (11 years 6 months)

Supported the preparation of the company’s financial planning in alignment with established goals. Assessed customer credit to minimize default risks, managed billing processes, and provided assistance to visitors and suppliers.

Financial Planning Billing Management Administrative Support Management

Education

Degrees, certifications, and relevant coursework

High School

High School Diploma, General Studies

Completed high school education, acquiring foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.

UNIP

Bachelor's Degree, Physical Education

2019 - 2023

Obtained a degree in Physical Education, focusing on the principles of sports science, human anatomy, and exercise physiology. Gained expertise in training methodologies and health promotion.