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Matheus Almeida

@matheusalmeida3

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Customer Support Specialist in retail, assisting customers with transactions, lottery services, and service inquiries.

Brazil

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What I'm looking for

I’m seeking a remote Customer Support position where I can contribute with professionalism, empathy, and problem-solving abilities.

In my current role as a Customer Service & Sales Assistant at a Lottery Retail Store, I support customers with payments, transactions, and service inquiries.

I also assist with lottery services and additional products, handle cash transactions, and resolve customer issues in a fast-paced setting.

At the International Jiu-Jitsu Championship in Dubai, I assisted athletes, visitors, and staff from different countries. I’m seeking a remote Customer Support position where I can contribute with professionalism, empathy, and problem-solving abilities.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Sales Assistant

Current

Lottery Retail Store

Jan 2026 - Present (9 months)

Provided daily customer support, assisting with payments, transactions, and service inquiries. Handled cash transactions accurately and resolved customer issues in a fast-paced environment.

Customer Support Customer Service Cash Handling Problem Solving Conflict Resolution Sales Support

Event Staff

International Jiu-Jitsu Championship

Oct 2025 - Oct 2025 (0 months)

Assisted international athletes, visitors, and staff during a world-class sports event. Provided information, guidance, and customer assistance to people from different countries.

Customer Assistance Communication Skills Multitasking Adaptability Teamwork

Professional Football Player

Brazil & International Experience

Developed discipline, teamwork, resilience, and communication skills. Adapted quickly to multicultural environments and maintained a high-performance mindset.

Teamwork Discipline Resilience Communication Skills Adaptability