Karina Rocha
@karinarocha
Brazilian professional in Business Administration.
What I'm looking for
As a highly organized and results-driven professional, I have experience with administrative management, logistics planning, and customer service. With advanced English skills and proficiency in Excel and data management, I excel in dynamic corporate environments where process optimization and efficiency are paramount.
Throughout my career, I have developed strong communication skills, organizational abilities, and a continuous focus on learning and improvement. My experience in managing administrative and operational processes has equipped me with the skills to ensure compliance with safety regulations and optimize logistics.
I am a team player with excellent problem-solving skills, and I thrive in fast-paced environments where no two days are the same. With a strong focus on customer satisfaction and loyalty, I am dedicated to delivering exceptional service and driving business growth.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Bruno Eletromóveis
Feb 2024 - Present (1 year 3 months)
Managed logistics of assembly services, monitored and distributed service orders, and ensured efficiency and deadline compliance. Created and maintained spreadsheets for tracking completed assemblies and generating financial reports using Excel and Google spreadsheets. Provided customer service with a focus on problem-solving and relationship building.
Freelancer Advertising Analyst
Telus International
Jul 2022 - May 2023 (10 months)
Evaluated online advertisements for content quality improvement, focusing on relevance and performance in search engines and digital platforms. Provided feedback and analysis to improve advertising campaign performance by an AI.
Customer Service Agent
Omni Táxi Aéreo
Jun 2020 - Nov 2021 (1 year 5 months)
Managed administrative and operational processes, including passenger check-in, document and luggage control, ensuring flight safety and compliance. Managed high volumes of emails and document audits, ensuring operational efficiency and compliance with safety regulations.
Education
Degrees, certifications, and relevant coursework
Estácio
Bachelor , Business Administration
2020 - 2024
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
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