Jose Luis Chinchilla

At Thomann GmbH, I managed a portfolio of B2B accounts across Europe, advising recording studios, distributors, educational institutions, and production companies on professional audio equipment.

I used consultative sales to identify customer needs, present suitable solutions, address objections, and close deals. I handled sales conversations by phone, email, and video call, and tracked opportunities and qualified leads in the CRM.

I achieved 80% CSAT against a team target of 60%, with client retention above the team average. I also used Microsoft Copilot 365 and automation tools to support pipeline management and customer communication.