I'm looking for a role where I can support teams through bilingual communication (English and Spanish) in technology-driven office processes.
Looking for a job
Jose Francisco Hernandez Gonzalez
@josefranciscohdz
I support bilingual client intake, customer care, and administrative assistance in technology-driven office workflows.
Dominican RepublicWhat I'm looking for
I've worked as Intake Specialist for Pinder Plotkin and Jaguar Marketing, following law-firm different processes through GoHighLevel and other provided systems. I handle leads across multiple communication channels in both English and Spanish.
My experience also includes overseeing daily sales and stock at Tienda Susana, assisting customers, and managing shifts as an assistant RTA at Western Union while serving customers in the United States from the Dominican Republic.
Formally trained in Systems Engineering, I bring more than 13 years of customer relations, team support, and process-focused experience across retail, banking, and client service environments.
Experience
Work history, roles, and key accomplishments
Intake Specialist
Pinder Plotkin
Sep 2024 - Jun 2026 (1 year 9 months)
Complied with the intake process for potential clients using GoHighLevel and other systems provided by the law firm. Handled leads in both English and Spanish across multiple channels of communication.
Oversaw daily sales and stock processes. Assisted and supported customers to ensure a positive shopping experience.
Served as CSR assisting customers in the United States from the Dominican Republic. Acted as assistant RTA, managing shifts for other employees at the office.
Assistant Manager
Banco BDI
Jun 2013 - Nov 2015 (2 years 5 months)
Oversaw employees within the credit card department. Managed the process of creating physical cards.
Education
Degrees, certifications, and relevant coursework
UO
Universidad Dominicana O&M
Systems Engineering
2012 - 2016
Grade: 3.5
Activities and societies: Computer Programming Club
Pursued Systems Engineering, gaining skills in technology-driven workflows and office processes.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
Dominican RepublicAuthorized to work in
Job categories
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