At Way Above ABA, Care 4 You, Total Care Med Supplies, and Vibrant, I oversee operations across the group and lead Medicaid provider enrollment and credentialing for ABA therapy LLCs across ~17 US states. I work with state portals and payer enrollment, including UnitedHealthcare/Optum.
I introduced AI-assisted processes for multi-state enrollment and built trackers and automations to standardize data across states. I maintain a daily Google Sheets status tracker and prepare reports for the owner.
At Vendoroo, I refined AI-generated responses for a maintenance coordination model, aligning them with procedures and customer service standards. I also coordinated maintenance scheduling and communication among residents, vendors, and property managers.
Earlier, I supported clients in English and Spanish at Accedo Colombia, TaskUs Colombia, and Sitel Colombia, handling inquiries, billing, payments, and account records. I also supported recruiting and created social media content for the healthcare group.
