Open to opportunities

Andrés Felipe Zuluaga Borja

@andrsfelipezuluagabo

Message

I’m a bilingual AI Operations Specialist improving healthcare QA, compliance, and workflow efficiency.

Colombia

Message

What I'm looking for

I’m looking for a remote role where I can lead AI output evaluation, QA audits, and HIPAA-compliant workflow optimization—building KPI reporting and SOPs to improve efficiency, consistency, and decision-making.

I’m a bilingual AI Operations and Healthcare Operations Specialist with 5+ years of experience supporting U.S.-based organizations in fully remote environments. I focus on AI model evaluation, response review, and operational quality—turning complex systems into reliable, auditable workflows.

Across 4+ years, I’ve led QA audits, workflow auditing, and AI output evaluation across AI-focused projects. I’ve also managed HIPAA-compliant healthcare operations and Medicare-related processes, ensuring accuracy, compliance, and service quality even in high-volume environments.

I’m especially proud of measurable operational improvements, including reducing an operational backlog from six months to two months through process optimization initiatives. I build reporting systems, KPI dashboards, SOPs, and workflow documentation to improve efficiency, consistency, and decision-making.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Healthcare Operations Specialist

Current

Medek Health

Dec 2023 - Present (2 years 8 months)

Coordinated patient scheduling, insurance verification, and healthcare administrative operations while maintaining HIPAA-compliant workflows and documentation standards. Provided bilingual communication support across patients, providers, and healthcare teams.

Healthcare Operations HIPAA compliance Patient Scheduling Insurance Verification Healthcare Administration Bilingual Support Documentation Standards Service quality

Administrative Operations Analyst

Blaney Group

Feb 2025 - Jul 2025 (5 months)

Managed compliance documentation and reporting processes, creating KPI reports and advanced spreadsheet solutions. Improved workflow efficiency through AI-assisted operational improvements.

Compliance Documentation Reporting KPI Reporting Process Improvement Operational Efficiency

AI Trainer & QA Specialist

Invisible Technologies

Jun 2021 - Jul 2025 (4 years 1 month)

Evaluated AI-generated responses for accuracy, reasoning quality, factual consistency, tone, and user alignment. Conducted large-scale QA audits and created SOPs and workflow documentation to improve consistency and reduce errors.

AI model evaluation QA Operational Auditing Factual Consistency Checking SOP Development Workflow Documentation Reporting Systems Documentation Standards Process Optimization

Healthcare Operations & Medicare Support

Exact Medicare

Provided Medicare-related administrative and operational support in regulated healthcare environments, including documentation review and operational coordination.

Medicare Support Healthcare Operations Documentation Review Customer Support Operational Coordination

Education

Degrees, certifications, and relevant coursework

Catholic University of the East

Bachelor’s Degree, Zootechnics

Bachelor’s degree in Zootechnics with coursework in genetics, physiology, epidemiology, parasitology, microbiology, reproductive biology, animal nutrition, and scientific research methodology.