At Health Prime, I reviewed denied healthcare claims, identified reasons for denial, and determined appropriate resolutions. I corrected, rebilled, and resubmitted claims when needed to address outstanding issues and support reimbursement.
I followed up with insurance payers through portals, calls, fax, and email, and used Epic to review claim and payment history, verify account information, and document investigations. I also reviewed EOBs and RAs to validate payment information.
At TaskUs, I supported users of a U.S.-based fintech platform with account, payment, and transaction inquiries through calls and chat. I used Zendesk and Five9 to manage customer interactions, and was recognized as a Top Performer for approximately 4–5 consecutive months.
