At Therapy Tree, I coordinated patient appointments and follow-ups, managing approximately 60 appointments per week and processing around 50–60 referrals per day. I also verified insurance information and maintained patient records across scheduling and EHR platforms.
At The Functionary, I provided chat and email support to U.S. healthcare professionals while maintaining a 95%+ CSAT score and ensuring HIPAA compliance. I also trained new hires and contributed to an internal knowledge base.
At Genius Sports, I supervised a team of 10 analysts and coordinated real-time operations across live events. As the communication point between internal teams and external stakeholders, I helped reduce response times by 65%.
I also developed a premium client subscription model designed to provide responses in under five minutes. I trained new analysts and supervisors, contributing to the development of team members and helping two analysts progress into supervisory roles.
