Open to opportunities

Jean-Pierre Frost

@jean-pierrefrost

Message

Customer Success leader driving retention and revenue expansion.

United States

Message

What I'm looking for

I seek a customer-success role where I can drive retention and expansion using data-driven playbooks, collaborate cross-functionally, and advance into leadership within a growth-oriented SaaS company.

I am a customer success professional with deep experience managing Mid-Market and SMB SaaS portfolios, driving retention, expansion, and time-to-value through data-driven strategies and value-based success plans. I have overseen multi-million dollar portfolios, executed proactive expansion plans that produced industry-leading net dollar retention, and partnered with Product and Engineering to translate customer feedback into product improvements.

I have a track record of improving onboarding, reducing time-to-value, and negotiating pricing and renewals to grow revenue and secure long-term partnerships. Recognized as a Top 100 Customer Success Strategist (2023–2025), I hold certifications in customer success and revenue architecture and bring strong technical proficiency with tools like Salesforce, HubSpot, Jira, and Gong.

Experience

Work history, roles, and key accomplishments

Customer Success Associate

Posit, PBC

Mar 2024 - Jun 2025 (1 year 3 months)

Managed a $3.18M ARR Mid-Market portfolio across 80+ accounts, achieving 120% Net Dollar Retention in 2024 and driving adoption through Executive Business Reviews and data-driven turnaround plans.

Customer Success Account Management Salesforce Data Analysis Executive Business Review Cross Functional Collaboration

Client Success Manager

Qnary

Feb 2023 - Oct 2023 (8 months)

Maintained 93% revenue retention for a $300K+ ARR portfolio of 30+ SMB clients and drove expansion through renewal negotiation, content strategy, and client referrals.

Customer Success Revenue Retention Renewals Content Strategy Client Onboarding Account Expansion Stakeholder Management

Customer Success Manager

AtoB

Sep 2021 - Sep 2022 (1 year)

Owned commercial motions for 80+ SMB accounts representing $1.6M MRR, achieved 97% retention, and delivered a 63% revenue increase in Q1 by negotiating usage-based pricing and redesigning onboarding playbooks.