Looking for a job

José Carlos Segura Nuñez

@joscarlosseguranuez

Sales representative in digital forensics and cybersecurity, supporting investigations, data recovery, and cybersecurity services.

Costa Rica

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What I'm looking for

I’m looking to contribute my sales, customer service, and IT support experience while continuing to learn new things.

I promoted digital forensic investigation and cybersecurity services, including data recovery, cyberstalking, and compromised-account support. I explained service options and pricing, followed up with prospective clients, and used SugarCRM, Zoho CRM, and Orchestly to manage leads and service requests.

At BetUS, I worked in sales and held a sales supervisor position for more than a year, supporting new agents with sales skills and product induction training. Earlier, I provided technical support for Apple, Microsoft, and computer, internet, and email issues at Concentrix, Teleperformance, and First Base.

Experience

Work history, roles, and key accomplishments

Digital Forensics and Cyber Security Sales Representative

Digital Forensics and Cyber Security

Nov 2024 - Oct 2026 (1 year 11 months)

Promoted and sold specialized digital forensic investigation and cybersecurity services to prospective clients. Managed leads and service tickets using CRM tools and coordinated sales follow-ups.

Sales Digital Forensics Cybersecurity SugarCRM Zoho CRM Orchestly Customer Relationship Management

Sales Agent

BetUS

Nov 2022 - Sep 2024 (1 year 10 months)

Worked in the sales department of a sports-book and casino, holding a sales supervisor position for over a year. Trained new agents, generated quality metrics reports, and managed agent performance.

Sales Training Reporting Excel CRM Quality Metrics

Tech Support Agent

Concentrix

Jan 2016 - Jul 2017 (1 year 6 months)

Provided technical support for Apple OS and iOS, including device synchronization, iTunes troubleshooting, and system maintenance. Performed diagnostics, installed software, and trained new hires.

Apple OS iOS Troubleshooting Diagnostics Software Installation Customer Support

Tech Support Agent

Teleperformance

Nov 2014 - Dec 2015 (1 year 1 month)

Provided technical support for Microsoft products, including Windows and Office, via phone, email, and chat. Documented tickets, performed diagnostics, and resolved customer issues.

Windows Microsoft Office Troubleshooting Diagnostics Customer Support SharePoint

Sales and Tech Support Agent

First Base

Dec 2013 - Dec 2014 (1 year)

Sold technical support assistance for Microsoft customers and provided technical support for internet, VoIP, and email server issues. Performed tune-ups, virus removal, and software installation.

Sales Technical Support Troubleshooting Virus Removal Software Installation VoIP

Sales Agent

Startek

Dec 2011 - Sep 2013 (1 year 9 months)

Provided customers with long-distance and international calling plan options, qualified potential customers, and built relationships based on trust. Presented products to make them attractive and overcome objections.

Sales Customer Relationship Management Communication Skills Negotiation