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@josselineuser

Forensic Analyst at Digital Forensics Corporation who analyzes electronic evidence and prepares client reports for investigations.

Costa Rica
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At Digital Forensics Corporation, I identify, preserve, extract, and analyze electronic evidence in support of cybercrime investigations and security incident inquiries.

I review evidence and document relevant findings for case assessment and investigation workflows. I also prepare and deliver client reports summarizing forensic analysis.

At Metabolic Living, I supported Customer Success strategies as a Subject Matter Expert, assisted with operational tasks, and contributed to Sales Process Management policies.

Earlier, I created and tracked employee leave and accommodation cases at Amazon Employee Resource Center, and provided bilingual customer service at Guanacaste Surf and Tours. My experience also includes administrative support, data entry, and monthly reporting at Honey for Passion Store.

Experience

Work history, roles, and key accomplishments

ML

Sales Support Specialist

Metabolic Living

Jan 2023 - Dec 2023 (11 months)

Supported Customer Success strategies as a Subject Matter Expert and provided internal and external assistance across operational tasks. Contributed to the development of Sales Process Management policies.

GT

Bilingual Customer Service Specialist

Guanacaste Surf and Tours

Feb 2020 - Oct 2021 (1 year 8 months)

Delivered customer service through email, chat, inbound calls, and outbound calls. Maintained organized documentation and detailed records of customer interactions.

HS

Administrative Support Specialist

Honey for Passion Store

Jan 2018 - Dec 2019 (1 year 11 months)

Handled office administration, data entry, and supply chain support processes. Prepared monthly reports and executive summaries.

Education

Degrees, certifications, and relevant coursework

FD

Fundación Omar Dengo

Power BI and Microsoft Excel Certification, Data Analysis

Completed certification in Power BI and Microsoft Excel in 2023.

II

Instituto Nacional de Aprendizaje (INA)

Digital Literacy Certification, Digital Literacy

Completed Digital Literacy certification in 2019.

IS

Interchange Leader School

Executive English Certification, English Language

Completed Executive English certification through INA in 2019.

MM

Ministerio de Educación Pública (MEP)

High School Diploma, General Studies

Completed high school education, earning a High School Diploma in 2017.

Tech stack

Software and tools used professionally

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