Joris Demanou
@jorisdemanou
I support enterprise users with bilingual French-English service desk expertise.
PhilippinesWhat I'm looking for
At CGI supporting Bank of Montreal, I provided bilingual English and French technical support for enterprise users across Canada and the United States. I administered Active Directory, supported Office 365, and managed incidents through Service Now within SLA.
I've also delivered first-line help desk support at VIVA Call and customer sales support at YooMee Mobile Cameroon. Recognized as CGI's Best French Agent in 2026, I bring ITIL 4 Foundation knowledge, fluent French and English communication, and practical troubleshooting experience.
Experience
Work history, roles, and key accomplishments
Provided bilingual technical support to users across Canada and the United States for a major financial institution. Administered Active Directory tasks, supported Office 365, and handled incident tracking via Service Now.
Customer Service Sales Representative
YooMee Mobile Cameroon
Jan 2023 - Dec 2023 (11 months)
Performed inbound sales and up-selling, handled billing and retention calls, and cross-sold products to existing customers.
Help Desk Analyst
VIVA Call
Nov 2020 - Dec 2022 (2 years 1 month)
Provided first-line technical support, logged and categorized issues, and escalated complex problems to higher-level support teams.
Education
Degrees, certifications, and relevant coursework
ISTAG
Bachelor of Information Technology, Cybersecurity
2017 - 2020
Grade: 3.4
Bachelor of Information Technology with a major in Cybersecurity, completed in 2020 with a GPA of 3.4.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Skills
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