Math L_

I am a technical support and customer service professional with two years' experience as a Level 1 Service Desk support agent in a BPO and one year as a Customer Service Representative for a telecom account. I specialize in first-line troubleshooting, issue logging and escalation, and clear client communication.

My background includes supporting Windows operating systems, using ServiceNow for incident tracking, and performing inbound sales, up-selling and retention tasks. I consistently apply attentive listening, problem-solving and customer orientation to resolve issues and improve satisfaction.

I am eager to leverage my IT support and customer service skills within a dynamic organization, contributing to operational efficiency and positive customer outcomes.