Kristell Talavera

I am a Network Security Engineer with two years of hands-on experience in managing and securing complex network infrastructures. My expertise lies in deploying, configuring, and troubleshooting security solutions, complemented by a deep understanding of operating systems, networking, and virtualization. I have a proven track record in customer-facing roles, where I provide proactive support and deliver professional services, including training, optimizations, and system integrations.

In my current role as a Network Security Engineer II at Juniper Networks, I have adapted to changing priorities and customer demands, effectively managing multiple service requests while ensuring high customer satisfaction. I have gained comprehensive expertise in operating systems such as Linux and Windows, as well as networking protocols like TCP/IP, DNS, DHCP, and VPN. My responsibilities include configuring and managing security devices, troubleshooting WAN issues, and leveraging AI-driven insights to enhance network performance.

Previously, I led a team of customer service representatives at Concentrix, where I focused on delivering high-quality support for premium customers. I utilized advanced communication skills to build strong relationships with stakeholders and coached team members to improve their technical and soft skills. My commitment to continuous improvement has been recognized through various achievements, including the highest CSAT scores and the most knowledge base articles created in a quarter.