At SISAP, I work across IAM projects spanning PAM, IGA, CIAM, PKI, and HSM. I gather technical requirements, prepare technical-commercial proposals, and support implementations and clients.
I designed and deployed SISAP’s IAM CRM and Ticket Management System, with ticket time tracking, Kanban boards, catalog management, and executive reporting. I also developed a Google Apps Script application to automate Keeper quotations and provisioning workflows.
At Net2Phone, IDT Guatemala, I monitored network health, supported incident response and root cause analysis, and tested SIP interoperability. I also developed and validated test plans for changes to core VoIP infrastructure.
Earlier, at BossRevolution, I provided technical support and later served as Remittances Lead, tracking transaction issues and connecting customer service operations with engineering. My projects also include a React and Express cloud IP blocking tool and a GLPI helpdesk deployment for INDE.
