Open to opportunities

Andres Puentes

@andrespuentes1

Business Administration student specializing in customer operations, logistics, and sales—delivering accurate support and measurable growth.

Colombia

Message

What I'm looking for

I’m looking for a remote role where I can own customer outcomes end-to-end, improve operational workflows, and strengthen relationships. I want clear goals, fast feedback, and opportunities to grow into customer success or business development.

I’m a results-driven Business Administration student at Universidad de Los Andes, with three years of hands-on experience managing customer operations and logistics in remote-first and hybrid environments. I’ve served as a primary point of contact for recurring customers, handling high volumes of inbound requests via email and digital channels while maintaining accuracy, compliance, and service quality.

In my roles, I manage the full order lifecycle—from reception to final delivery—coordinating documentation, packaging, and logistics, and building lasting relationships through consistent, personalized engagement. I also identify recurring operational inefficiencies, propose workflow improvements to reduce repeat issues, and stay effective across multiple tools and platforms; I’m now actively seeking remote opportunities in customer success, operations, or business development where impact is tangible and growth is real.

Experience

Work history, roles, and key accomplishments

Current

Customer Operations Specialist

Current

Express Souvenirs Las Vegas

Jan 2022 - Present (4 years 5 months)

Managed end-to-end customer operations and logistics as the primary point of contact for a recurring customer base, handling high-volume inbound requests daily and resolving issues with speed and accuracy. Coordinated the order lifecycle, maintained audit-ready documentation, and identified recurring operational inefficiencies to improve workflows over three years of remote/hybrid service.

Customer Operations Logistics Coordination Process Improvement Cross functional Coordination Bilingual Customer Service

Sales Representative

Artesanias de Colombia

Dec 2025 - Present (6 months)

Represented a network of local artisan businesses during a high-traffic 15-day international commercial fair, managing daily booth operations, inventory, customer engagement, and direct sales. Ranked as the top-performing sales representative within a pavilion of 10 through consistent customer-first communication and real-time issue resolution under pressure.

International Sales Direct Sales Booth Operations Inventory Management Cross Cultural Communication Sales Performance

Education

Degrees, certifications, and relevant coursework

Universidad de Los Andes

Bachelor of Business Administration (BBA), Business Administration

2022 -

Bachelor of Business Administration (BBA) program with a focus on operations management, marketing strategy, consumer behavior, international business, data analysis, and supply chain management (expected graduation in 2026).