I've supported guest experiences at Neiman Marcus Espresso Bar, Morton’s The Steakhouse, Waikoloa Marriott Resort and Spa, Hilton Waikoloa Village, and Starbucks.
In restaurant and café settings, I welcome guests, manage reservations and waiting lists, take orders, craft beverages and food, handle cash, and maintain clean, comfortable dining spaces. At Morton’s, I also coordinate seating, confirmation calls, special-occasion photos, and communication with servers.
In resort operations, I use Opera for guest check-in and checkout, coordinate with housekeeping and engineering, process transactions, train incoming front desk agents, and help maintain safe poolside environments. As a Starbucks Shift Supervisor, I delegated tasks, resolved conflicts, balanced cash drawers, managed inventory, and supported promotional displays.
