Emma Burnam
@emmaburnam
Reliable hospitality professional with front-desk, barista, and customer-service expertise.
What I'm looking for
I am a dependable hospitality professional with hands-on experience in front desk operations, food and beverage service, and customer relations. I have managed reservations, night audits, cash handling, and guest inquiries while maintaining a welcoming atmosphere.
My background includes roles as a hotel front desk clerk, server, barista, and bartender, where I prioritized guest satisfaction, safety, and efficient service. I developed practical skills in point-of-sale systems, Microsoft Excel, Google Sheets, and basic reporting.
I bring strong organizational habits, attention to detail, and experience with merchandising, cleaning, and maintaining an orderly workspace. I am comfortable handling money, detecting counterfeit currency, and performing light audits and administrative tasks.
I hold a high school diploma and a valid driver's license, and I am authorized to work in the U.S. for any employer. I seek opportunities where I can continue delivering excellent customer service and grow within the hospitality industry.
Experience
Work history, roles, and key accomplishments
Front Desk Hotel Clerk
Village Inn Motel
Mar 2024 - Nov 2024 (8 months)
Managed reservations, night audits, guest check-ins/outs and cash handling while improving front-desk accuracy and guest satisfaction during a 9-month tenure.
Server / Barista
Village Inn
Aug 2021 - Mar 2024 (2 years 7 months)
Served customers, prepared espresso and other beverages, managed transactions and performed stocking and cleaning to maintain efficient cafe operations over 2.5 years.
Server / Bartender
Challis Roadhouse
Apr 2021 - Aug 2021 (4 months)
Served food and beverages, oversaw safe alcohol service, handled customer inquiries and maintained cleanliness and stock levels during a 4-month role.
Cashier / Barista
Old West Candy and Antiques
Oct 2020 - Mar 2021 (5 months)
Provided customer service, operated register, prepared espresso drinks and maintained product rotation and store cleanliness over a 6-month period.
Education
Degrees, certifications, and relevant coursework
Hamilton High School
High School Diploma, Secondary Education
2014 - 2017
Completed upper secondary education and received a high school diploma at Hamilton High School between August 2014 and May 2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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