Open to opportunities

isabela gonzalez

@isabelagonzalez

Message

I coordinate front-desk operations and deliver polished, guest-focused administrative support.

United States

Message

What I'm looking for

I'm looking for a customer-facing administrative or front-desk role where I can coordinate operations, support guests professionally, manage detailed records and payments, and contribute to a fast-paced team.

At Residence Inn by Marriott, I manage guest check-ins and check-outs, high-volume phone systems, reservations, secure payments, and daily billing reconciliations with 100% accuracy.

I've supported fast-paced hospitality teams at Wyndham Hotel, Letub Hollywood Beach, Vibe Cafe, and Flow Cafe, resolving concerns, coordinating service flow, handling cash transactions, and leading shifts and inventory.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Receptionist

Current

Residence Inn by Marriott

Dec 2024 - Present (1 year 9 months)

Facilitated guest check-in/out procedures while maintaining high standards for service and guest privacy. Managed high-volume multiline phone systems and resolved guest concerns with professional poise.

Guest Service Multi Line Phone Systems Reservation Management Payment Processing Billing Reconciliation Customer Service

Hostess-Server

Letub-Hollywood Beach

Feb 2024 - Nov 2024 (9 months)

Managed high-volume guest flow and seating for an iconic waterfront establishment. Provided high-energy service, balancing table service with FOH coordination.

Guest Flow Management Table Service Front Of House Coordination Teamwork Customer Service

Front Desk Receptionist

Wyndham Hotel

Jul 2022 - Nov 2023 (1 year 4 months)

Streamlined administrative workflows including email correspondence, digital filing, and guest data entry. Drove additional revenue by upselling premium services and property amenities during the booking process.

Administrative Support Email Correspondence Digital Filing Data Entry Upselling Guest Relations

FOH Server & Shift Lead

Vibe Cafe

Aug 2022 - Sep 2023 (1 year 1 month)

Supervised daily operations and bar inventory while ensuring strict compliance with health and safety regulations. Educated guests on specialty daily vegan menu items and current promotions.

Shift Leadership Inventory Management Health and Safety Compliance Menu Education Team Coordination

Barista/Server

Flow Cafe Fort Lauderdale

Consistently provided exceptional customer service to apartment residents and hotel guests in a fast-paced environment. Prepared and served specialty coffee beverages and food items with high precision.

Customer Service Coffee Preparation Toast POS Cash Handling Food Safety

Door to Door Sales Associate

Nusun Power

Consulted with homeowners on renewable energy solutions, consistently meeting and exceeding weekly sales targets. Developed strong pitch and negotiation skills while managing a high-volume lead generation workflow.

Sales Negotiation Lead Generation Renewable Energy Customer Consultation