Jordan Jacobs

I’m a motivated and adaptable professional with experience across network troubleshooting, cashier/POS support, data capturing, and customer service. I’m known for being loyal, hardworking, and quick to learn new systems and environments.

As a Network Technician at GAAP Point of Sales, I managed sales, inventory, and customer data on cloud-based POS systems. I installed, troubleshot, and maintained network hardware and software, and I provided technical support to system errors to ensure uptime of services.

Previously, I worked as a Customer Service & Retentions Agent, serving as the first point of contact for enquiries, complaints, and billing queries. I retained customers by resolving issues and offering tailored solutions, and I supported internet and cable equipment through troubleshooting and diagnostics.

I also handled cashier operations and data capturing as a Cashier / Data Capturing Clerk, including end-of-day cash-ups, invoice capture, stock order processing, and stock-taking support. I bring strong independence, teamwork, and a practical approach to resolving problems quickly and accurately.