Victor Magagula
@victormagagula
IT technician focused on help desk support, troubleshooting, and practical cybersecurity awareness.
South AfricaWhat I'm looking for
I’m passionate about Information Technology and always eager to explore new innovations in the field. I bring strong technical skills and a quick, intelligent approach to problem-solving, focusing on smart solutions and continuous improvement of my IT expertise.
In cybersecurity leadership work (Mar 2021 — May 2022), I helped monitor and identify potential cybersecurity threats and vulnerabilities. I gained hands-on experience with network security tools, firewalls, and antivirus systems, and I supported ethical hacking, data protection, and incident response through workshops and training.
In help desk and IT support roles (Apr 2022 — Present), I provide technical support for POS hardware and maintain GAAP Point of Sale systems and related peripherals. I handle troubleshooting for network connectivity and database synchronization issues, manage Active Directory & user account tasks, log and track support tickets, and deliver on-site support and system updates to minimize downtime and keep client operations running smoothly.
Experience
Work history, roles, and key accomplishments
Junior Helpdesk Technician
GAAP Point of Sale
Apr 2022 - Present (4 years 2 months)
Provided technical support for GAAP POS hardware by installing, configuring, and maintaining POS systems and peripherals. Troubleshot network connectivity and database synchronization issues, managed support tickets, performed Active Directory/user account management, and helped improve an e-commerce platform that contributed to a 25% sales increase.
Cyber Security Leadership
Altron Bytes People Solution
Mar 2021 - May 2022 (1 year 2 months)
Assisted in monitoring and identifying cybersecurity threats and vulnerabilities using network security tools, firewalls, and antivirus systems. Supported risk assessments, incident-response training, and security trend reporting with the team.
Education
Degrees, certifications, and relevant coursework
IIE Rosebank College
Diploma, Information Technology - Network Management
Completed a Diploma in Information Technology (Network Management) at IIE Rosebank College.
Konani Pfunzo Learning Center
Grade 12, General Education
Completed Grade 12 at Konani Pfunzo Learning Center.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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