Looking for a job

Jordan Gray

@jordangray

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I build hospitality products from business case through launch and operational delivery.

United States

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What I'm looking for

I'm looking to own end-to-end hospitality products and programs, translating strategy into launch-ready experiences through cross-functional partnership, operational rigor, training, and measurable post-launch performance.

At Celebrity Cruises, I own food and beverage product development for the new European river fleet, shaping venue portfolios, menu architecture, and in-room dining through its 2027 launch.

I translate product vision into requirements, roadmaps, experience briefs, startup plans, SOPs, and training materials. I partner with Design, Hotel Operations, Culinary, Beverage, Finance, Procurement, and Newbuild to balance guest experience, feasibility, budget, and operational readiness.

Across 18 years in hospitality operations, account management, and product development, I’ve built scalable beverage programs, led POS and inventory workflows, managed 60+ B2B accounts, and delivered events and brand activations. I bring a practical, end-to-end approach to turning strategy into programs teams can execute.

Experience

Work history, roles, and key accomplishments

Current

Lead, Product Development

Current

Celebrity Cruises

Apr 2026 - Present (5 months)

Product owner for food and beverage on Celebrity's new European river fleet, accountable for the full product lifecycle from business case through 2027 launch. Defines venue portfolio, menu architecture, and in-room dining product across the guest journey.

Product Ownership Product Development Product Lifecycle Management Roadmap Management Requirements Definition Experience Development Go To Market Readiness Cross Functional Collaboration KPI Monitoring SOP Development

Beverage Operations Manager

Knallhart Management Group

Aug 2024 - Apr 2026 (1 year 8 months)

Led end-to-end beverage operations for one of the group's largest managed assets, partnering with ownership to align strategy and streamline workflows. Programmed and managed POS systems across high-volume venues and events.

Beverage Operations POS systems Vendor Management Procurement COGS Management Process Improvement Corporate Trainer SOP Development

Hospitality Program Manager

Axe Hospitality Group

Feb 2024 - Jan 2025 (11 months)

Designed and executed customer-facing programs that enhanced guest experience and supported broader business objectives. Served as program owner, overseeing execution from planning through launch while aligning with client goals and internal standards.

Program Management Customer Experience POS Configuration Inventory Workflow Stakeholder Management KPI Tracking Corporate Trainer

On-Premise Account Advisor

Enthuse LLC

Oct 2019 - Dec 2023 (4 years 2 months)

Managed and grew a portfolio of 60+ B2B client accounts as primary point of contact, driving adoption, satisfaction, and long-term retention. Built consultative relationships with key stakeholders through tailored operational support and proactive problem-solving.

Account Management B2B Sales Customer Relationship Management Consultative Selling Brand Activation Corporate Trainer CRM documentation

Social Media Manager, Travel and Hospitality

Zimmerman Agency

Apr 2018 - Oct 2019 (1 year 6 months)

Managed a portfolio of high-value client accounts as strategic advisor supporting retention, growth, and long-term success. Oversaw six-figure annual budgets, ensuring alignment between client objectives, performance metrics, and campaign execution.

Social Media Management Budget Management Influencer Marketing Content Strategy Campaign Execution

Lead Trainer and Events Manager

Table 23

Jun 2016 - Oct 2019 (3 years 4 months)

Executed the initial bar build-out for a new opening, then authored the operations and training guide governing daily service. Managed private events end to end, from client consultation and menu planning through day-of execution.

Bar Operations Event Management Inventory Management Supplier Relationship Management Corporate Trainer

Digital Marketing Director

The Tally Strip Entertainment Group

Feb 2016 - Jan 2018 (1 year 11 months)

Managed 12+ brand accounts across Facebook, Instagram, Snapchat, X, and Google Pages, lifting brand metrics without a centralized media management system. Raised the quality of original content creation and promotional design across digital and print channels.

Digital Marketing Social Media Management Content Creation Promotional Design Event Coordination

Server Trainer and Events Manager

101 Downtown and Old School Private Members Club

Feb 2015 - May 2016 (1 year 3 months)

Developed event and marketing programming for a private members club, including outreach that deepened member engagement. Trained bar staff on club policies, service procedures, and best practices.

Event Programming Marketing Corporate Trainer Inventory Management Specials Programming

Bar Manager

Cantina at Collegetown

Sep 2013 - Jan 2015 (1 year 4 months)

Built a new bar program from the ground up: menu, procedures, and inventory structure. Managed third-party promotional partnerships (Groupon, LivingSocial), structuring offers to drive volume without eroding margin.

Bar Program Development Inventory Management Partnership Marketing Corporate Trainer Special Management

Food Runner and Lead, In-Room Dining

Shula's 347 Grill

Jun 2013 - Mar 2014 (9 months)

Led in-room dining for an upscale steakhouse inside an Autograph Collection hotel, owning order accuracy, tray presentation, and delivery timing. Coordinated between kitchen, host stand, and front desk to hold ticket times through peak and late-night service.

In Room Dining Order Accuracy Coordination Expediting Food Presentation

Bar and Front of House Manager

Marie Livingston's Steakhouse

Jan 2011 - Sep 2013 (2 years 8 months)

Developed the bar program, service procedures, inventory structure, and menu. Managed front-of-house operations alongside the bar, coordinating service flow across teams.

Bar Program Development Front of House Management Inventory Management Corporate Trainer Special Management