Looking for a job

Kristen Hayes

@kristenbrown94

Message

I deliver high-impact events and hospitality experiences that drive revenue and satisfaction.

United States

Message

What I'm looking for

I'm looking to lead high-touch event and hospitality experiences where I can manage complex logistics, build client relationships, develop teams, and deliver measurable guest satisfaction and revenue results.

At Sawgrass Marriott Golf Resort and Spa, I plan and execute programs that deliver memorable guest experiences and strong business results.

I've managed 275+ programs generating more than $8.5M in combined revenue, overseeing transportation, catering, audiovisual, accommodations, budgets, and cross-functional coordination. My client-first approach has earned a 100% planning satisfaction rating since 2023.

Previously at RH, I helped launch and scale luxury hospitality operations, training and coaching more than 100 associates and serving 155,500+ guests in a $10M first-year business. I also supported existing stores and opened three new locations while developing leaders and service standards.

My background also includes leading bar operations, revitalizing beverage programs to increase sales by 30%, and launching catering bar services. I'm recognized for detail-oriented planning, vendor relationships, team leadership, and high-touch hospitality.

Experience

Work history, roles, and key accomplishments

Current

Event Manager

Current

Sawgrass Marriott Golf Resort and Spa

Jan 2023 - Present (3 years 8 months)

Planned, organized, and executed 275+ programs generating $8.5M+ in combined revenue. Oversaw all event logistics, including transportation, catering, audiovisual, accommodations, and budget management.

Event Planning Project Management vendor negotiation Budget Management Client Relations Cross Functional Collaboration Logistics Catering Audio Visual Transportation

Associate Hospitality Leader

Jan 2021 - Dec 2023 (2 years 11 months)

Hired, trained, and coached 100+ associates on quality standards, service excellence, and company culture. Curated luxury hospitality experiences for 155,500+ guests, generating $10M+ in revenue within the first year.

Training Coaching Hospitality Luxury Services Beverage Development Leadership Team Management Revenue Growth Team Leadership Hospitality Management

Bar Manager

Water Street Oyster Bar

Jan 2020 - Dec 2021 (1 year 11 months)

Oversaw daily operations for a $6M business, including profit margins, cost controls, bar inventory management, and all liquor, beer, wine, and food ordering. Revitalized the beverage menu, resulting in a 30% increase in sales within the first three months.

Bar Management Inventory Management Cost Control Profit Margin Analysis Vendor Relations Menu Development Catering Operations