Jordane Gray
@jordanegray
Customer Service Associate at Conducent Call Center who supported customers with package tracking and service queries.
JamaicaWhat I'm looking for
At Conducent Call Center, I worked from home as a Customer Service Associate, tracking packages using customer ID numbers and responding to customer complaints and queries by phone.
At Chapelton Investments, I answered customer calls and provided assistance in person and over the telephone as a Customer Service Assistant (Heart NYS Summer Intern). I’m looking for a remote entry-level role where I can use my customer service experience and law qualifications.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Conduent Call Center
Nov 2022 - Dec 2022 (1 month)
Worked from home as a Customer Service Associate, trained to track packages using customer ID numbers, interacted with customers via telephone calls, and provided feedback to customer complaints and queries.
Customer Service Assistant
Chapelton Investments
Aug 2021 - Aug 2021 (0 months)
Answered telephone calls and provided answers to customers both face to face and via telephone during a summer internship.
Education
Degrees, certifications, and relevant coursework
University of Technology, Jamaica
Bachelor of Laws, Law
2021 - 2025
Pursued a Bachelor of Laws (LL.B) with coursework in Contract Law, Insurance Law, Banking and Finance Law, Commercial Law, and Real Property Law.
Clarendon College
Caribbean Secondary Education Certificate, General Studies
2013 - 2020
Completed Caribbean Secondary Education Certificate with subjects including Mathematics, English Language, Chemistry, Biology, and Accounting.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Salary expectations
Job categories
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