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santina johnson

@santinajohnson

Customer Service Representative at Conduent supporting Humana Insurance customers through email and live chat with Intercom.

Jamaica

Message

At Conduent, supporting Humana Insurance, I helped customers through email and live chat using Intercom. I troubleshot issues, explained solutions clearly, and escalated complex problems when needed.

I also provided timely follow-ups, documented customer interactions, and shared feedback on common issues to help improve the product and support process. My practical nursing training at Distinction College developed my patient care and compassionate communication skills.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Conduent

Jan 2017 - Jan 2026 (9 years)

Provided customer support via email and live chat using tools like Intercom, troubleshooting issues and explaining solutions clearly. Escalated complex problems, ensured timely follow-ups, and collaborated with a remote team across time zones.

Customer Support Email Support Live Chat Intercom Problem Solving Troubleshooting Time Management Teamwork