JC

Open to opportunities

Jordan Cranna

@jordancranna

I'm a versatile IT technician and courier delivering technical support and reliable service.

What I'm looking for

I'm seeking IT support or field-technical roles where I can troubleshoot hardware, software, network and printer issues, deliver excellent customer service, learn continuously, and work in a collaborative, growth-oriented environment.

I'm a curious and adaptable IT technician and hands-on courier who thrives on tackling new challenges and stepping out of my comfort zone. I maintained and supported company IT infrastructure at Corruseal, troubleshooting hardware, software, network, and printer issues while delivering high-volume packages with clear communication and excellent customer service.

I hold CompTIA A+ and CompTIA Network+ plus AWS certifications (AWS Cloud Practitioner, AWS Cloud Foundations, AWS Security) and completed a maintenance contract at Eskom Rotek. I'm a quick learner with attention to detail and strong problem-solving skills, eager to reduce downtime and contribute to a collaborative team.

Experience

Work history, roles, and key accomplishments

ER

Contract Artisan

Eskom Rotek

Performed maintenance and repairs on critical infrastructure during a 3-month contract, ensuring optimal functionality and minimal downtime.

Troubleshooting Downtime Reduction

Education

Degrees, certifications, and relevant coursework

BH

Bernadino Heights High

Matric Certificate, Secondary Education

Completed Matric Certificate at Bernadino Heights High, obtaining a secondary school qualification.

CO

CompTIA

CompTIA A+, Information Technology

CompTIA A+ certification covering hardware, software, and troubleshooting skills for IT support roles.

CO

CompTIA

CompTIA Network+, Information Technology

CompTIA Network+ certification focusing on network technologies, installation, and maintenance.

AS

Amazon Web Services

AWS Certified Cloud Practitioner, Cloud Computing

AWS Certified Cloud Practitioner certification demonstrating foundational knowledge of AWS cloud services and concepts.

AS

Amazon Web Services

AWS Cloud Foundations, Cloud Computing

Completed AWS Cloud Foundations training covering core AWS services and cloud fundamentals.

AS

Amazon Web Services

AWS Security, Cloud Security

Completed AWS Security training focused on cloud security best practices and AWS security services.

Tech stack

Software and tools used professionally

Gmail

Windows

Windows 10

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Jordan Cranna - Contract Artisan - Eskom Rotek | Himalayas