Joost Frijdal

As a seasoned executive with 11 years of experience in leading customer success teams across EMEA, I have a proven track record in building high-performance teams, driving customer adoption, and enhancing customer satisfaction. I am adept at fostering cross-functional collaboration and developing scalable solutions, with a passion for technology and a commitment to delivering exceptional value to customers.

Throughout my career, I have demonstrated my ability to transform project delivery into a customer success-focused approach, introducing partner-led strategies and developing comprehensive customer success visions and frameworks. I have also led implementation, customer success, and service teams to improve net revenue retention, and have grown customer success organizations by 7 FTEs.

I am a strategic thinker with excellent leadership and team development skills, and I am fluent in multiple languages, including Dutch, English, French, and German. I am committed to delivering exceptional results and driving customer success in fast-paced and dynamic environments.