Tiago Sousa

I am a technology- and people-centric professional with over 8 years of experience delivering technical solutions that optimize data workflows and improve customer satisfaction. I combine software engineering and solutions engineering expertise to reduce churn and enable business continuity.

Throughout my career I have driven cross-functional collaboration across engineering, data science, product, and customer success to refine requirements, deliver demos, and close information gaps that impact delivery. I consistently maintain high SLA performance while addressing client needs.

My hands-on technical accomplishments include rebuilding real-time chat features, optimizing ETL pipelines with Python and SQL on AWS, and reducing image-processing response times from two minutes to 20 seconds. I have a proven record of diagnosing platform issues, creating compliant workflows, and achieving timely resolutions that improve the customer experience.

I also mentor and onboard new hires, run client-facing technical meetings, and manage small automation projects—always focusing on measurable outcomes such as faster processing, instantaneous messaging, and increased customer readiness and satisfaction.