At PERFECT SHINE, I welcomed clients, handled telephone enquiries, scheduled meetings, and supported general office administration. I also assisted the Human Resources and Finance departments with basic invoicing, expense verification, and attendance tracking.
As a freelance interpreter and translator, I provided English and French language support to foreign nationals navigating bureaucratic and administrative procedures. I translated, proofread, and formatted official documents and correspondence, and provided remote and in-person interpreting.
At Teleperformance, supporting the Supercell English market, I managed player enquiries by phone, live chat, and email. I guided players on policy compliance, escalated critical technical bugs, and processed returns and refunds.
My Translation degree from UniversidadeNOVAdeLisboa-FCSH included translating documents across different domains and contributing to a website localization project with colleagues at the University of Minnesota. I also learned techniques for subtitling, dubbing, and audio description.
