João Pedro Henriques

Maintain the highest standards of safety and deliver outstanding service to every passenger on international flights, ensuring compliance with airline procedures and passenger satisfaction.

Managed guest relations and provided personal assistant services for high-end clientele, coordinating requests and events to maintain premium service standards.

Organized, planned, and executed the Madeira Flower Festival and Atlantic Festival, coordinating logistics, vendors, and schedules to deliver successful public events.

Attracted customers and handled sales transactions, provided product information, and processed payments while delivering attentive customer service.

Managed check-in and check-out processes and supported front- and back-office operations, resolving guest inquiries to maintain service quality.

Supported front- and back-office functions including guest check-in/out and service inquiries, contributing to smooth daily hotel operations.

Grade: 85%

Completed a Bachelor's Degree in Tourism with coursework focused on hospitality and tourism management.

Completed Basic Education and Secondary education and a Hotel Receptionist technical course focusing on front and back office operations.