Frieda Johannink

Oversee daily operations of outlet, ensure high-quality customer service, handle customer inquiries and complaints, maintain cleanliness and hygiene standards, and collaborate with management to develop promotional events.

Gained exposure to all F&B outlets, collaborated with various management levels, and contributed to operational initiatives, fostering a holistic understanding of hotel operations and enhancing leadership skills.

In charge of bookings, table allocation at the bar, daily reports and handover, and in charge of the daily evening ritual of St. Regis Bar.

In charge of corporate and internal meetings, site inspection with clients for potential events, and credit card reconciliation.

In charge of opening the bar, setup for private events and meetings, and provided friendly, fast and professional service to guests.

Performed in room check-in and check-out and room charge procedures, provided training to colleagues, and prepared “wow moments” for birthday, weddings and anniversaries.