Anjali Ki
@anjaliki
Reservation agent skilled at converting inquiries into confirmed bookings.
United Arab EmiratesWhat I'm looking for
I am a hardworking, detail-oriented reservation agent with experience in guest relations, sales coordination, and revenue support. Promoted from Reservation Intern to full-time Cluster Reservation Agent, I consistently convert guest and corporate inquiries into confirmed bookings while upselling premium room categories and ancillary services.
I coordinate closely with Sales and Revenue teams to manage group bookings, rate loading, OTA relationships, and reporting for forecasting and target setting. I was recognized as best trainee and employee of the month, and I onboard and train new team members on reservation systems and processes.
With hands-on operational experience from IHG Crowne Plaza internships and industrial training, I maintain high standards of guest service, accurate reservations and billing, and strong cross-department collaboration. I bring excellent communication, attention to detail, and a commitment to maximizing occupancy and profitability.
Experience
Work history, roles, and key accomplishments
Cluster Reservation Agent
IHG Crowne Plaza
Jun 2024 - Present (1 year 8 months)
Manage group and individual bookings for corporate and leisure segments, consistently converting inquiries into confirmed reservations and upselling premium rooms to maximize revenue. Coordinate with Sales and Revenue teams, prepare reservation reports, and maintain OTA parity to support forecasting and occupancy targets.
Reservation Intern
IHG Crowne Plaza
Jan 2024 - Jun 2024 (5 months)
Processed bookings, modifications, and cancellations while responding to guest inquiries and generating reservation reports; supported onboarding and training of new team members. Recognized as best trainee with 100% attendance and awarded employee of the month.
Industrial Trainee
IHG Crowne Plaza
Jul 2022 - Dec 2022 (5 months)
Assisted across front desk, housekeeping, F&B, kitchen and HR operations, supported hiring and audits, and handled live guest interactions to ensure satisfaction and create memorable guest experiences. Organized employee engagement events and contributed to staff supervision.
Education
Degrees, certifications, and relevant coursework
Le Cordon Bleu, GD Goenka University
Bachelor's in Hotel Management and Catering Technology, Hotel Management and Catering Technology
2020 - 2024
Completed a Bachelor's in Hotel Management and Catering with coursework and practical training in hospitality operations and guest services.
Tagore International School
12th Grade, Secondary Education
Completed 12th Grade secondary education.
Balwant Rai Mehta School (A.S.M.A.)
10th Grade, Secondary Education
Completed 10th Grade secondary education.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
Skills
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