João Pedro Costa
@joopedrocosta
Dedicated call center operator with strong customer service skills.
What I'm looking for
My name is João Costa, and I am a dedicated call center operator with extensive experience in customer support and sales. Since August 2020, I have been working at Pluricall, where I efficiently address customer needs, provide technical support, and resolve issues promptly. My role involves both inbound and outbound sales, where I focus on achieving sales targets while ensuring an excellent customer experience.
In addition to my current position, I have held various roles that have honed my skills in communication and problem-solving. I have experience in managing customer inquiries, training new employees, and assisting in various operational tasks. My previous roles include working in security at Lisbon Airport and as a professional driver with Uber, which have further developed my ability to work under pressure and adapt to changing environments.
Experience
Work history, roles, and key accomplishments
Call Center Operator
Pluricall
Aug 2020 - Present (4 years 11 months)
Provided efficient customer support, offering technical assistance and resolving issues promptly. Managed tickets and responded to customer emails, ensuring organized and quality service.
Security - Lost&Found
Security - Lost&Found
Aug 2019 - Mar 2020 (7 months)
Collected lost luggage and accompanied passengers, ensuring proper handling and distribution. Assisted administrators with lost and found operations and supported PSP in weapon transportation.
Professional Driver
Uber
Jun 2019 - Jul 2019 (1 month)
Provided professional driving services, including passenger pick-up and drop-off. Maintained vehicle cleanliness and performed routine maintenance checks.
Key Technician
Botaminuto-SecurityCenter
Jan 2018 - Jul 2018 (6 months)
Managed store operations, including material replenishment and machine repairs. Manufactured keys, mastered locks, opened locks, and repaired car keys and garage remotes.
Call Center Technician
Manpower
Jul 2017 - Sep 2017 (2 months)
Clarified doubts regarding NOS telecommunications services. Provided support to customers on various service-related inquiries.
BackOffice Operator for HP
Sitel
Sep 2015 - Nov 2015 (2 months)
Provided technical support to international and national HP clients. Analyzed and executed customer purchase processes within the IT system.
Company Employee
McDonald's
Apr 2015 - Nov 2015 (7 months)
Provided customer service and prepared food items. Ensured a positive dining experience for patrons.
Volunteer Worker
Banco Alimentar Contra a Fome
Jan 2009 - Dec 2011 (2 years 11 months)
Participated in food collection campaigns as a volunteer. Contributed to community efforts to combat hunger.
Education
Degrees, certifications, and relevant coursework
Agrupamento de escolas Fontes Pereira de Melo-Porto
12º ano, General Studies
Completed the 12th year of schooling at Agrupamento de escolas Fontes Pereira de Melo-Porto.
Unknown
Professional Training, Cybersecurity
Completed professional training in Cybersecurity, gaining knowledge in fundamental security concepts, digital protection, hacking, system security, and hardening.
Availability
Location
Authorized to work in
Job categories
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