João Pedro CostaJC
Open to opportunities

João Pedro Costa

@joopedrocosta

Dedicated call center operator with strong customer service skills.

Portugal
Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

My name is João Costa, and I am a dedicated call center operator with extensive experience in customer support and sales. Since August 2020, I have been working at Pluricall, where I efficiently address customer needs, provide technical support, and resolve issues promptly. My role involves both inbound and outbound sales, where I focus on achieving sales targets while ensuring an excellent customer experience.

In addition to my current position, I have held various roles that have honed my skills in communication and problem-solving. I have experience in managing customer inquiries, training new employees, and assisting in various operational tasks. My previous roles include working in security at Lisbon Airport and as a professional driver with Uber, which have further developed my ability to work under pressure and adapt to changing environments.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

AM

Agrupamento de escolas Fontes Pereira de Melo-Porto

12º ano, General Studies

Completed the 12th year of schooling at Agrupamento de escolas Fontes Pereira de Melo-Porto.

UN

Unknown

Professional Training, Cybersecurity

Completed professional training in Cybersecurity, gaining knowledge in fundamental security concepts, digital protection, hacking, system security, and hardening.

Tech stack

Software and tools used professionally

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