Open to opportunities

João Pedro Costa

@joopedrocosta

Message

Dedicated call center operator with strong customer service skills.

Portugal

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

My name is João Costa, and I am a dedicated call center operator with extensive experience in customer support and sales. Since August 2020, I have been working at Pluricall, where I efficiently address customer needs, provide technical support, and resolve issues promptly. My role involves both inbound and outbound sales, where I focus on achieving sales targets while ensuring an excellent customer experience.

In addition to my current position, I have held various roles that have honed my skills in communication and problem-solving. I have experience in managing customer inquiries, training new employees, and assisting in various operational tasks. My previous roles include working in security at Lisbon Airport and as a professional driver with Uber, which have further developed my ability to work under pressure and adapt to changing environments.

Experience

Work history, roles, and key accomplishments

Current

Call Center Operator

Current

Pluricall

Aug 2020 - Present (4 years 11 months)

Provided efficient customer support, offering technical assistance and resolving issues promptly. Managed tickets and responded to customer emails, ensuring organized and quality service.

Customer Support Technical Support Inbound Sales Outbound Sales Ticketing Training Communication Problem Solving CRM Software

Security - Lost&Found

Aug 2019 - Mar 2020 (7 months)

Collected lost luggage and accompanied passengers, ensuring proper handling and distribution. Assisted administrators with lost and found operations and supported PSP in weapon transportation.

Passenger Assistance Logistics Administrative Support Security Protocols Communication Problem Solving Teamwork Attention To Detail Customer Service

Professional Driver

Uber

Jun 2019 - Jul 2019 (1 month)

Provided professional driving services, including passenger pick-up and drop-off. Maintained vehicle cleanliness and performed routine maintenance checks.

Driving Customer Service Service Vehicle Maintenance Navigation Time Management Communication Problem Solving Punctuality Logistics

Key Technician

Botaminuto-SecurityCenter

Jan 2018 - Jul 2018 (6 months)

Managed store operations, including material replenishment and machine repairs. Manufactured keys, mastered locks, opened locks, and repaired car keys and garage remotes.

Key Manufacturing Locksmithing Store Management Inventory Management Machine Repair Customer Service Problem Solving Technical Skills Attention To Detail Sales

Call Center Technician

Manpower

Jul 2017 - Sep 2017 (2 months)

Clarified doubts regarding NOS telecommunications services. Provided support to customers on various service-related inquiries.

Customer Service Telecommunications Technical Support Problem Solving Communication Call Center Operations Data Entry Conflict Resolution Active Listening CRM Software

BackOffice Operator for HP

Sitel

Sep 2015 - Nov 2015 (2 months)

Provided technical support to international and national HP clients. Analyzed and executed customer purchase processes within the IT system.

Technical Support Customer Service IT Systems Data Entry Problem Solving Communication CRM Software

Company Employee

McDonald's

Apr 2015 - Nov 2015 (7 months)

Provided customer service and prepared food items. Ensured a positive dining experience for patrons.

Customer Service Food Preparation Teamwork Communication Time Management Problem Solving Fast Paced Environment Food Safety

Volunteer Worker

Banco Alimentar Contra a Fome

Jan 2009 - Dec 2011 (2 years 11 months)

Participated in food collection campaigns as a volunteer. Contributed to community efforts to combat hunger.

Volunteering Community Service Teamwork Communication Logistics Public Relations Fundraising Social Impact

Education

Degrees, certifications, and relevant coursework

Agrupamento de escolas Fontes Pereira de Melo-Porto

12º ano, General Studies

Completed the 12th year of schooling at Agrupamento de escolas Fontes Pereira de Melo-Porto.

Unknown

Professional Training, Cybersecurity

Completed professional training in Cybersecurity, gaining knowledge in fundamental security concepts, digital protection, hacking, system security, and hardening.