On a Government Security Contract, I provide dedicated Wintel infrastructure support for a ring-fenced UK government account, supporting users at UK headquarters, regional sites and overseas British Embassy sites.
As part of a team responsible for developing, maintaining and managing customer server infrastructure, I support physical Windows servers, Exchange and more than 500 VMware virtual servers. I also support Hitachi SAN across physical and virtual environments.
I maintain server availability to agreed SLAs and raise server and application changes through ITIL-compliant processes. I produce automated performance, capacity and availability statistics for the client using HP Openview.
Earlier at Capita - Government Contract, I managed a team of 10 engineers and designed, built and implemented an on-site help-desk system, including migrating call records from the previous supplier. At Capita - Internal Support, I supported more than 25 remote sites and over 1,500 users.
