Jon Mitnick
@jonmitnick
Remote technical support specialist and founder of Timeless Touch Digital, maintaining a business website and producing AI-assisted content.
United StatesWhat I'm looking for
At Timeless Touch Digital, I run a digital content business, build and maintain its website, and produce promotional videos and short-form content. I use ChatGPT and Claude in my content workflows, with human review before delivery.
At TimelyCare, I provided remote hardware, software, and workflow troubleshooting for providers and employees, following issues through resolution. I also created guidance for recurring technical issues and trained new hires and providers on daily software tools.
At Amazon, I resolved escalated device issues through phone, email, chat, and Zendesk. At Apple, I helped customers with device and software issues and cross-trained in macOS support.
I hold an Associate of Applied Science in Information Technology from Delaware Technical Community College. I’m seeking fully remote technical, product, or website support work from Maryland.
Experience
Work history, roles, and key accomplishments
Founder
Timeless Touch Digital
Jun 2026 - Present (4 months)
Founded and runs a digital content business, coordinating client projects, proposals, feedback, and delivery timelines. Builds and maintains the business website and produces promotional videos and short-form content using AI tools with human review.
Led a team of approximately 10 remote specialists, conducted virtual team meetings, coached staff, and handled escalated issues. Coordinated shift coverage and workflow continuity in a 24/7 support environment, assisting with hiring, onboarding, and training.
Provided remote hardware, software, and workflow troubleshooting for providers and employees, following issues through resolution. Created internal guidance for recurring technical issues and trained new hires and providers on daily software tools.
Resolved escalated device issues through phone, email, chat, and Zendesk, explaining troubleshooting steps clearly to customers.
Helped customers resolve Apple device and software issues by phone, email, and chat; cross-trained in macOS support.
Education
Degrees, certifications, and relevant coursework
AIAdvantage.com
AI Advantage Bootcamp, AI
Completed a 6-hour CPD bootcamp on AI Advantage.
Delaware Technical Community College
Associate of Applied Science, Information Technology
Grade: 3.68
Earned an Associate of Applied Science in Information Technology with a GPA of 3.68.
Availability
Location
United StatesAuthorized to work in
Website
timelesstouchdigital.comPortfolio
timelesstouchdigital.comSalary expectations
Social media
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