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eric mcguire

@ericmcguire

Customer support specialist at Foxit Software who resolved software and licensing issues and escalated bugs through Jira.

United States

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What I'm looking for

I'm seeking a full-time technical support or customer success role.

At Foxit Software, I resolved software, licensing, and technical issues by phone, live chat, and email. I also led screen-sharing sessions to troubleshoot complex problems and guide customers through product features.

I reproduced and documented software bugs, then escalated them to engineering through Jira and tracked them through resolution. I also shared recurring customer issues and usability feedback with engineering.

As an Inside Sales Account Manager, I sold software and licenses to business customers, averaging approximately $100,000 in individual monthly sales. I managed small-to-medium business accounts and conducted product demonstrations.

Since October 2021, I've managed personal investments while living abroad and used Claude, ChatGPT, and Gemini for research and writing. I'm seeking a full-time technical support or customer success role.

Experience

Work history, roles, and key accomplishments

Current

Independent Investor

Current

Career Break

Oct 2021 - Present (5 years)

Managed personal investments while living abroad and built daily fluency with AI assistants for research and problem solving.

AI Assistants Claude ChatGpt Gemini Research Problem Solving

Inside Sales Account Manager

Foxit Software

Nov 2018 - Oct 2021 (2 years 11 months)

Managed SMB accounts and averaged approximately $100,000 in monthly sales. Conducted product demonstrations and handled sales inquiries by phone and email.

Inside Sales Account Management Product Demonstrations Salesforce HubSpot Customer Retention Upselling

Customer Support & Integrated Sales Specialist

Foxit Software

Nov 2010 - Nov 2018 (8 years)

Provided technical support by phone, live chat, and email, resolving software and licensing issues. Reproduced and escalated bugs to engineering via Jira and converted support interactions into sales opportunities.