@salemscott
IT Support Specialist with hands-on troubleshooting experience at First Citizens Bank and a Google IT Support Certificate.
United StatesAt First Citizens Bank, I provided technical support for office software and productivity applications while organizing digital information systems and file structures.
I troubleshoot hardware, software, and operating systems, and have experience with system administration and Active Directory management. I also completed Google's AI Essentials course and hold the Google IT Support Certificate.
Work history, roles, and key accomplishments
Forever Green LLC
Jan 2026 - May 2026 (4 months)
Managed front-end office operations, including scheduling and day-to-day administrative support. Performed high-volume data entry and conducted outbound calls to support customer communication.
First Citizens Bank
May 2021 - Apr 2022 (11 months)
Organized and managed digital information systems and file structures. Provided technical support with office software and productivity applications.
Degrees, certifications, and relevant coursework
Google IT Support Certificate, Information Technology
2021 -
Earned the Google IT Support Certificate, covering troubleshooting, customer support, networking, operating systems, and system administration.
Google AI Essentials V1, Artificial Intelligence
2026 -
Completed Google's AI Essentials course, covering the basics of machine learning and generative AI.
Claude Platform 101 Certificate, Artificial Intelligence
Earned the Claude Platform 101 Certificate, covering the fundamentals of the Claude platform.
Claude 101, Artificial Intelligence
Completed the Claude 101 course, covering the basics of Claude.
Claude Cowork, Artificial Intelligence
Completed the Claude Cowork course, covering collaborative work with Claude.
Claude Code, Artificial Intelligence
Completed the Claude Code course, covering coding with Claude.
Software and tools used professionally
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