Joey User
@joeyuser8
I resolve complex technical, domain, and customer support issues across SaaS platforms.
United StatesWhat I'm looking for
I'm currently providing Tier 3 support at Nextech, using SQL, RDP, SFTP, and Zscaler to update client data, export electronic health data, and complete data upgrades and migrations for medical practices.
I've supported teachers, students, publishers, vendors, clinicians, hotel guests, and domain customers through roles at ITHAKA, DNSimple, Shogun, ICANotes, HotelTonight, NexRep, and ModSquad. I troubleshoot platform, API, DNS, website, and account issues while creating documentation, support articles, and reliable customer experiences.
Experience
Work history, roles, and key accomplishments
Tier 3 Support
Nextech
Jan 2025 - Present (1 year 8 months)
Provided Tier 3 support, using SQL queries to update client information and performing data upgrades and migrations. Worked in server environments such as RDP and used Zscaler to reset sessions.
Education
Degrees, certifications, and relevant coursework
Colorado Technical University
Bachelor of Science, Software Applications Programming
2013 - 2016
Grade: 3.5 / 3.8
Pursued a degree in Software Applications Programming, achieving a GPA of 3.5 out of 3.8.
Omni Technical Institute
Diploma, Audio Engineering
2013 - 2014
Grade: 3.8 / 4.0
Studied Audio Engineering, achieving a GPA of 3.8 out of 4.0.
Availability
Location
United StatesAuthorized to work in
Job categories
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