JGJonella Louis García
@jonellalouisgarca
Systems Engineer focused on infrastructure optimization, technical support, and cost-saving IT implementations.
Dominican RepublicWhat I'm looking for
I am a Systems Engineer with hands-on experience in technical support, network infrastructure restructuring, and resource management system implementation. I deliver measurable improvements in performance and cost efficiency through practical, results-oriented solutions.
At BBRAUN I led the redesign of IDFs and a data center, implemented the PaperCut printing management system, and executed the migration of 30 printers from vendor selection through installation and configuration. These initiatives improved network performance and reduced printing costs by 15%.
I provide Tier 1 and Tier 2 support, resolve hardware, software, and connectivity issues, and supervise technology equipment inventories to keep systems current and efficient. I also drive process optimization and internal-customer service improvements, achieving documented efficiency gains.
I am committed to continuous improvement, team training, and practical project management, and I seek roles where I can apply my problem-solving skills to scale IT operations and enhance infrastructure reliability.
Experience
Work history, roles, and key accomplishments
Systems Engineer
BBraun
Jan 2024 - Present (1 year 11 months)
Led restructuring of IDFs and data center rooms to optimize network performance and supervised technology inventory updates; implemented PaperCut print management reducing printing costs by 15% and migrated 30 printers end-to-end.
IT Technical Support I
BBraun
Jan 2021 - Jan 2024 (3 years)
Provided Tier 1 and Tier 2 technical support resolving hardware, software, and connectivity issues and collaborated on projects integrating new technologies; implemented internal customer service improvements increasing efficiency by 20%.
Education
Degrees, certifications, and relevant coursework
Dominican American University (UNICDA)
Systems Engineering
Education in Systems Engineering with coursework relevant to systems and network administration.
Technological Institute of the Americas (ITLA)
Information Networks
Studied Information Networks with emphasis on networking and infrastructure technologies.
Francis of Assisi Institute
English
Completed an English by immersion course to improve professional English communication.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Job categories
Interested in hiring Jonella?
You can contact Jonella and 90k+ other talented remote workers on Himalayas.
Message JonellaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
