MPManuela Peralta
@manuelaperalta
Network & Infrastructure Engineer with a passion for IT support.
Dominican RepublicWhat I'm looking for
I am a dedicated Network & Infrastructure Engineer with over 9 years of experience in designing, deploying, and troubleshooting IT infrastructures. My journey began with a Bachelor of Science in Telecommunications Engineering, followed by a Master’s degree in E-commerce. Throughout my career, I have consistently improved network efficiency and user satisfaction, resolving 95% of IT support tickets on the first attempt.
At SML Dominicana, I have successfully configured and deployed Cisco Meraki switches, firewalls, and access points, significantly enhancing network performance. My commitment to cybersecurity has led to a 70% reduction in phishing incidents through effective training for non-technical staff. I take pride in my ability to lead projects, such as a Windows Server upgrade that improved security compliance and system stability, ensuring that critical systems remain operational with minimal downtime.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
SML Dominicana
Aug 2019 - Present (5 years 9 months)
As an IT Support Specialist, I resolved 95% of IT support tickets on the first attempt, configured Cisco Meraki devices, and trained staff on cybersecurity best practices, significantly improving network efficiency and reducing phishing incidents.
IT Support Specialist
SML Dominicana
Aug 2019 - Present (5 years 9 months)
As an IT Support Specialist, I resolved 95% of IT support tickets on the first attempt, configured Cisco Meraki devices, and trained staff on cybersecurity best practices, significantly improving network efficiency and reducing phishing incidents.
IT Support Specialist
Blue Crown Dominicana
Jul 2016 - Aug 2019 (3 years 1 month)
Provided support for critical business applications, achieving 99.99% uptime. Worked with developers to resolve application bugs and coordinated with IT and vendors to efficiently address complex issues.
IT Department Manager
Intouch Contact Center
Sep 2015 - Apr 2016 (7 months)
Managed the IT department, implementing a new ITSM ticketing system that reduced resolution times by 50%. Developed training programs and optimized backup strategies, significantly enhancing cybersecurity and data recovery.
Information Technology Application Specialist
Blue Crown Dominicana
Jul 2016 - Aug 2019 (3 years 1 month)
In this role, I ensured 99.99% uptime for critical business applications, collaborated with developers to resolve application bugs, and improved user satisfaction by automating troubleshooting tasks.
IT Department Manager
Intouch Contact Center
Sep 2015 - Apr 2016 (7 months)
Managed the IT department by deploying Cisco switches, implementing an ITSM ticketing system, and developing training programs that increased IT system adoption and reduced resolution times significantly.
Education
Degrees, certifications, and relevant coursework
UAUniversidad APEC
Master Degree, E-commerce
2021 - 2023
PMPontificia Universidad Catolica Madre y Maestra
Bachelor of Science, Telecommunications Engineering
2009 - 2015
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
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