ismael paulino
@ismaelpaulino
I troubleshoot technical issues and support barcode, traceability, and technology service operations.
Dominican RepublicWhat I'm looking for
I currently provide technical support at GS1 Dominican Republic, troubleshooting issues, repairing and maintaining equipment, and supporting barcode and traceability solutions.
Previously at Tropigas Dominicana, I supported customers using SAP and Apstra while creating troubleshooting procedures. My experience also includes resolving hardware and software issues as a Technical Support Representative at Teleperformance.
With a Systems Engineering degree and network technician training, I bring customer service, communication, problem-solving, and advanced English to technology support work.
Experience
Work history, roles, and key accomplishments
Technical Support
GS1 Dominican Republic
Mar 2025 - Present (1 year 6 months)
Troubleshoot technical issues, repair and maintain equipment, and support barcode and traceability solutions.
Contact Center & Technology Services
Tropigas Dominicana
Jun 2023 - Jan 2025 (1 year 7 months)
Provided technical support using SAP and Apstra, assisted customers, and created troubleshooting procedures.
Bank Teller
Banco Popular Dominicano
Jan 2021 - Dec 2022 (1 year 11 months)
Processed financial transactions and provided customer service.
Service Assistant
Gurney's Hotel & Marina
May 2021 - Sep 2021 (4 months)
Assisted guests and delivered quality customer service.
Technical Support Representative
Teleperformance
Oct 2018 - Sep 2020 (1 year 11 months)
Resolved hardware and software issues for customers.
Education
Degrees, certifications, and relevant coursework
O&M University
Bachelor's Degree, Systems Engineering
Bachelor's degree in Systems Engineering.
San Isidro Vocational School
Network Technician, Network Technology
Network Technician training.
Cisco
Cisco Courses, Cybersecurity
Cisco courses and cybersecurity training.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Salary expectations
Interested in hiring ismael?
You can contact ismael and 90k+ other talented remote workers on Himalayas.
Message ismaelGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
