Johan Castro
@johancastro
I resolve IT support, helpdesk, hardware, software, and network issues to keep operations running smoothly.
Dominican RepublicWhat I'm looking for
I've delivered technical support at INESPRE, diagnosing and resolving hardware and software issues to maintain consistent system performance.
I provide remote assistance through calls and helpdesk platforms, resolving user issues efficiently while keeping IT operations running smoothly.
I've supported network and internet troubleshooting, including network cabling, IP-related issues, servers, printers, network phones, and scanners.
With a Systems Engineering (IT) background and three years of IT support and helpdesk experience, I bring a customer-focused approach, adaptability, and reliable troubleshooting.
Experience
Work history, roles, and key accomplishments
Systems Engineer (IT Support)
INESPRE
Jan 2018 - Jan 2021 (3 years)
Provided technical support by diagnosing and resolving hardware and software issues, and supported network operations by troubleshooting connectivity, cabling, and IP/server problems.
Education
Degrees, certifications, and relevant coursework
Universidad Dominicana O&M
Bachelor of Science, Systems Engineering
2018 - 2021
Pursued a Bachelor's degree in Systems Engineering, focusing on IT and software development.
Availability
Location
Dominican RepublicAuthorized to work in
Salary expectations
Job categories
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