Jonel Abaring
@jonelabaring
I’m a Document Specialist with long experience in quality control, document/data analysis, and customer care.
PhilippinesWhat I'm looking for
I’m an enthusiastic Document Specialist committed to strengthening business outcomes through accurate processing, strong quality standards, and clear communication. With almost 12 years as a Documents Specialist, I’ve built a reliable skill set in Document/Data Analysis, proofreading and formatting, and customer service—while staying focused, resourceful, and able to multi-task, prioritize, and manage time effectively.
In my most recent role as a Customer Care Sr. Assistant at Conduent, I identified and assessed customer needs, validated medical claims for completeness and validity, analyzed and processed insurance claims using the right methods/tools, and supported team leaders to achieve organization targets. Earlier, at RRDonnelley Financial and Datamine Corporation, I ensured defect-free quality control, performed hard copy and online quality assurance against client templates/standards, converted documents into required formats (including WP/PDF/Excel/XML to HTML), and captured/recorded discrepancies and errors for defined rating analysis processes.
Experience
Work history, roles, and key accomplishments
Handled customer needs and validated medical insurance claims by reviewing for completeness and accuracy, ensuring the correct information was provided. Followed communication procedures and policies while supporting team targets and over-achieving quota.
Quality Control Specialist
RR Donnelley Financial
Nov 2008 - Aug 2014 (5 years 9 months)
Performed defect-free quality control for document processing, including proofreading, formatting, and compliance checks against client templates and standards. Identified and recorded errors, escalated discrepancies for clarification, and maintained high accuracy within client deadlines.
Validator / Data Encoder
Datamine Corporation
May 2004 - Oct 2008 (4 years 5 months)
Analyzed lease documents and extracted key information based on client criteria, summarizing provisions and contract discrepancies. Performed quality checks on processed claims, corrected errors during initial processing, and ensured produced data met required quality and quantity.
Waiter / Service Staff
LVV Food Corporation
Oct 2002 - Oct 2003 (1 year)
Assisted guests with menu inquiries, took orders, and delivered food to the appropriate location while maintaining cleanliness and presentation of the dining area. Performed assigned duties and supported shift operations to ensure a smooth guest experience.
Service Crew (Jollibee)
Winning Food Corporation (Jollibee)
Dec 1999 - Jun 2000 (6 months)
Took customer orders, served food, and presented bills while answering menu questions and suggesting products. Followed store rules and helped keep the dining area clean and presentable before, during, and after each shift.
Education
Degrees, certifications, and relevant coursework
Philippine Science and Technology Centers - Bacoor
Micro-Computer Technology
2000 - 2002
Completed Micro-Computer Technology training at Philippine Science and Technology Centers (Bacoor).
Parañaque National High School - Baclaran Annex
1994 - 1998
Attended Parañaque National High School (Baclaran Annex) from 1994 to 1998.
Guadalupe Elementary School - Guadalupe Coron
1988 - 1994
Attended Guadalupe Elementary School (Guadalupe Coron) from 1988 to 1994.
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
Skills
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