Marian Grace Badiola
@mariangracebadiola
Detail-oriented marketing professional with expertise in customer service.
What I'm looking for
I am a dedicated marketing professional with a Bachelor of Science in Business Administration, majoring in Marketing Management. My experience spans over several years in customer service and data management roles, where I have honed my skills in providing exceptional support and ensuring client satisfaction. I have a proven track record as a Subject Matter Expert at IGT Technologies, where I assisted passengers with their flight inquiries and trained team members on system tools.
Throughout my career, I have developed strong organizational and communication skills, enabling me to manage multiple tasks efficiently. My training in various online programs for Air France/KLM has further enhanced my expertise in the industry. I am passionate about leveraging my knowledge and experience to contribute positively to a dynamic team and help drive business success.
Experience
Work history, roles, and key accomplishments
Subject Matter Expert / Tier 3
IGT Technologies Philippines Inc.
Feb 2019 - Present (6 years 5 months)
Provided support to agents on escalated cases and conducted team huddles regarding process updates. Conducted training refreshers on system tools to access additional process information.
Online Home Based Data Encoder
Transcript Coding Solutions Inc.
May 2017 - Present (8 years 2 months)
Downloaded PDF files from clients via email and accurately encoded all data into Microsoft Excel. Sent completed files back to clients via email.
Billing Specialist / Data Encoder
DRC Data Research Corp.
Feb 2013 - Present (12 years 5 months)
Handled inbound and outbound calls, collecting and processing payments over the phone. Contacted clients via call and email regarding delinquent accounts.
Cashier
SM Center Hypermarket
Sep 2012 - Present (12 years 10 months)
Welcomed customers, addressed their questions, and assisted them in locating items. Operated scanners, scales, and cash registers, processing payments accurately.
Data Encoder
UPS
Jan 2011 - Present (14 years 6 months)
Performed data encoding tasks for the company. Gained practical experience in data management and administrative support.
Education
Degrees, certifications, and relevant coursework
Dr. Filemon C. Aguilar Memorial College of Las Piñas
Bachelor of Science, Marketing Management
2008 - 2012
Completed a Bachelor of Science in Business Administration with a major in Marketing Management. Gained foundational knowledge in business principles and specialized skills in marketing strategies.
CAA National High School
2004 - 2008
Completed secondary education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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