Open to opportunities

Marian Grace Badiola

@mariangracebadiola

Message

Detail-oriented marketing professional with expertise in customer service.

Philippines

Message

What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to utilize my marketing and customer service skills.

I am a dedicated marketing professional with a Bachelor of Science in Business Administration, majoring in Marketing Management. My experience spans over several years in customer service and data management roles, where I have honed my skills in providing exceptional support and ensuring client satisfaction. I have a proven track record as a Subject Matter Expert at IGT Technologies, where I assisted passengers with their flight inquiries and trained team members on system tools.

Throughout my career, I have developed strong organizational and communication skills, enabling me to manage multiple tasks efficiently. My training in various online programs for Air France/KLM has further enhanced my expertise in the industry. I am passionate about leveraging my knowledge and experience to contribute positively to a dynamic team and help drive business success.

Experience

Work history, roles, and key accomplishments

Current

Subject Matter Expert / Tier 3

Current

IGT Technologies Philippines Inc.

Feb 2019 - Present (6 years 5 months)

Provided support to agents on escalated cases and conducted team huddles regarding process updates. Conducted training refreshers on system tools to access additional process information.

Altea Departure Control (DC)Customer Service Escalation Management Training Delivery Process Improvement

Online Home Based Data Encoder

Transcript Coding Solutions Inc.

May 2017 - Present (8 years 2 months)

Downloaded PDF files from clients via email and accurately encoded all data into Microsoft Excel. Sent completed files back to clients via email.

Data Entry Microsoft Excel PDF Conversion Email Communication Data Management

Billing Specialist / Data Encoder

DRC Data Research Corp.

Feb 2013 - Present (12 years 5 months)

Handled inbound and outbound calls, collecting and processing payments over the phone. Contacted clients via call and email regarding delinquent accounts.

Billing Data Encoding Outbound Calling Payment Processing

Cashier

SM Center Hypermarket

Sep 2012 - Present (12 years 10 months)

Welcomed customers, addressed their questions, and assisted them in locating items. Operated scanners, scales, and cash registers, processing payments accurately.

Customer Service

Data Encoder

UPS

Jan 2011 - Present (14 years 6 months)

Performed data encoding tasks for the company. Gained practical experience in data management and administrative support.

Data Entry Data Management Administrative Support Microsoft Office Attention To Detail

Education

Degrees, certifications, and relevant coursework

Dr. Filemon C. Aguilar Memorial College of Las Piñas

Bachelor of Science, Marketing Management

2008 - 2012

Completed a Bachelor of Science in Business Administration with a major in Marketing Management. Gained foundational knowledge in business principles and specialized skills in marketing strategies.