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Jonathan Roy

@jonathanroy

ServiceNow Architect at Calumet Specialty Products Partners, L.P. who improved Security Center hardening from 73% to 95%.

United States

Message

At Calumet Specialty Products Partners, L.P., I lead ServiceNow platform architecture across ITSM, ITOM, WSD, and SAM, setting design patterns, governance standards, and technical roadmaps.

I architected integrations using IntegrationHub, REST APIs, and Boomi, reducing outbound IntegrationHub API transactions from about 5 million to about 2 million to stay within contracted allotments.

I own platform security architecture, including ACL design and role-based access control. My security work improved the Security Center hardening score from 73% to 95%.

I also designed e-bonding solutions using ServiceBridge and Boomi for AMS and IMS vendors, and supported end users as a ServiceDesk Administrator and Solution Center I at Calumet Specialty Products Partners, L.P. and SalemHealth.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Architect

Current

Calumet Specialty Products Partners, L.P.

Jun 2023 - Present (3 years 4 months)

Lead end-to-end platform architecture across ITSM, ITOM, WSD, and SAM, defining scalable design patterns, governance standards, and technical roadmaps. Partner with stakeholders and vendors to drive platform optimization and integration strategies.

ServiceNow ITSM ITOM WSD SAM ServiceNow Integration Hub REST APIs Boomi Flow Designer Workflow Editor Security Center ACL Design And Implementation Role Based Access Control Governance Change Management Customer Service Bridge Reporting Dashboarding Workspace Migration

Service Desk Administrator

Calumet Specialty Products Partners, L.P.

Oct 2022 - Jun 2023 (8 months)

Supported end-user devices and provided technical assistance through multiple channels with emphasis on timely ticket resolution. Assisted in onboarding and workstation setup, and gained familiarity with ticketing and escalations in ServiceNow ITSM.

ServiceNow ITSM Ticketing end user support Hardware Deployments Software Configuration Onboarding

Solution Center I

Salem Health

Sep 2019 - Apr 2022 (2 years 7 months)

Handled user account management via Active Directory and managed Distribution Groups in Exchange Admin Center. Supported VPN access and remote connectivity issues, building foundational knowledge in identity and access management.

Active Directory Exchange Admin Center VPN Pulse Secure Remote Support Incident resolution IAM