Looking for a job

Jonathan Mogaka

@jonathanmogaka

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"IT Support & Cybersecurity Trainee | Skilled in Troubleshooting, Network Ops & Security Practices"

Kenya

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What I'm looking for

Remote Custromer Service

Data Entry
Cybersecurity Training

Passionate about excellence, dedicated to delivering exceptional services and utilizing an extensive skill set to surpass expectations. Aiming to make a positive impact on society as an agent of change and progress. Committed to continuous growth and development, determined to become the best in the field and contribute to the betterment of the community.

Experience

Work history, roles, and key accomplishments

Current

IT Services Manager

Current

Neotech Kenya Limited

Jun 2024 - Present (11 months)

Oversee IT services management, ensuring effective team collaboration and customer support. Responsible for hardware and software installations, user training, and maintaining records to meet IT needs.

Team Management Record Maintenance Customer Support Hardware Installations User Training Collaboration Software Installation Hardware installation

Technical Support Assistant

Neotech Kenya Limited

Mar 2023 - Jun 2024 (1 year 3 months)

Provided technical support and assistance, focusing on customer service and collaboration within the team. Managed records and facilitated hardware and software installations.

Team Collaboration Record Maintenance Customer Support Hardware Installations User Training Software Installation Hardware installation

Intern

Kenya Revenue Authority

Jan 2023 - Mar 2023 (2 months)

Assisted in network and hardware troubleshooting, contributing to service management and support within the organization.

Network Troubleshooting Hardware Troubleshooting Service Management hardware troubleshooting

Technical Support Intern

Neotech Kenya Limited

Nov 2022 - Dec 2022 (1 month)

Supported technical operations through hardware installations and repairs, user training, and maintaining records while providing customer support.

Hardware Installations User Training Record Maintenance Customer Support Product Knowledge Hardware installation

Technician

Fix-It Computers

Jul 2022 - Oct 2022 (3 months)

Handled computer hardware installations and repairs, along with mobile phone sales and software installations, while maintaining records.

Computer Hardware Installations Mobile Phone Repair Record Maintenance Software Installation

Attendant

Tango Cyber & Printers

Jan 2022 - Jul 2022 (6 months)

Performed operating system and software installations, troubleshooting basic computer issues, and provided customer service in a cyber and printing environment.