Jonathan Martinez

I've supported infrastructure services at DXC Technology, working across end-user services, servers, storage, networks, Active Directory, SAP Basis, cloud platforms, containers, middleware, databases, device management, and technical service desk operations.

In IT support roles for DXC Technology, I handled calls for Textron Aviation, Bell Helicopters, and Boeing, resolving password, troubleshooting, and network-related issues while meeting service-level agreements.

I've also supported health-plan members at BeneLynk, helping United Healthcare and Aetna members with benefit renewals, Medicare and Medicaid recertification, and Community Link Programs.

My background includes inbound and outbound telecommunications sales, healthcare customer service, manufacturing operations, and help desk support. I'm fully bilingual in English and Spanish and use Microsoft Office, SAP, Salesforce.com, ICOMS, and CSG Billing System.