Sebastian Bonilla
@sebastianbonilla
Passionate and committed IT professional
Puerto RicoWhat I'm looking for
As a dedicated and results-driven IT professional, I leverage my expertise in desktop support, customer service, and IT hardware troubleshooting to deliver exceptional results. With a strong passion for learning new skills and a proven track record of building trust among internal teams and clients, I am confident in my ability to operate at a high level of professionalism with minimal supervision.
With a strong background in system administration, networking, and creative problem-solving, I am well-equipped to tackle complex technical challenges and provide innovative solutions. My excellent written and verbal bilingual communication skills enable me to effectively collaborate with cross-functional teams and clients.
Throughout my career, I have demonstrated my ability to work independently and as part of a team, with a strong focus on customer service and technical support. I am committed to staying up-to-date with the latest technical advancements and best practices, ensuring that my skills remain current and relevant in a rapidly evolving industry.
Experience
Work history, roles, and key accomplishments
System Administrator/IT Specialist
Take2IT/ Department of Veterans Affairs
May 2024 - Present (2 years 1 month)
Responsible for imaging and installing computer equipment, attending to tickets on the ServiceNow platform, and providing hardware and software support. Conducts routine system administration tasks and maintains a variety of systems and networks.
Audiovisual Technician & IT Administrator
Iglesia Jesucristo Reina
Dec 2014 - Present (11 years 6 months)
Volunteers to manage IT needs, operate audio equipment, and edit video content for the church. Provides IT-related guidance and support, including hardware assembly.
IT Support Specialist/Cloud Support Level 1
Internet Vision Group
Nov 2022 - Jan 2024 (1 year 2 months)
Installed and modified computer hardware and software systems, resolved technical requests, and maintained system functionality. Provided training to users and documented updates.
Terminal Service Technician I
InComm Payments
Dec 2021 - Dec 2022 (1 year)
Provided technical support for payment terminals, resolved issues related to financial card programs, and assisted merchants with troubleshooting. Managed terminal inventory and claims.
Call Center Customer Service Representative
Staff Management
Dec 2020 - Apr 2021 (4 months)
Supported the AutoExpreso electronic toll collection system by managing inbound and outbound calls, identifying customer needs, and providing solutions.
Warehouse Technician
Felino Corporation/Totto
Aug 2015 - Dec 2020 (5 years 4 months)
Responsible for processing orders and performing warehouse maintenance and product repairs under warranty for Totto retail stores.
Education
Degrees, certifications, and relevant coursework
Sebastian hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Puerto RicoAuthorized to work in
Skills
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