Open to opportunities

Joema Rivera

@joemarivera

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IT Technician focused on resolving technical issues, supporting Office 365, and securing accounts.

Puerto Rico

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What I'm looking for

I want an IT Support/IT Technician role where I can troubleshoot confidently, support Office 365/Exchange, strengthen account and security practices, and keep systems running smoothly through clear communication and employee training.

I’m an IT Technician with hands-on experience in software troubleshooting, technical support, and customer service, supported by an Associate Degree in Network Technologies and Application Development from National University College (NUC).

In my current role, I train employees and management on application use and information security, set up accounts, and monitor mailbox security in Exchange and Defender. I also build and modify Dashboards in Microsoft Dynamics 365 (PowerApps) and integrate Microsoft Dynamics with Microsoft Outlook to synchronize user mailboxes with CRM.

I handle day-to-day infrastructure needs too—network maintenance (cabling, AP installation), routine computer maintenance (software updates, file cleaning, hardware cleaning), and VoIP phone and IP camera configuration. Earlier roles strengthened my operational and customer-facing discipline through warehouse inventory management with QuickBooks, FIFO supply handling, order dispatch, and reconciliation.

Experience

Work history, roles, and key accomplishments

Current

IT Technician

Current

Casas Mi Edén Inc.

Dec 2023 - Present (2 years 7 months)

Provide IT support including employee training, Exchange/Defender account and mailbox security monitoring, and Office 365 administration tasks. Manage Microsoft Dynamics 365 (PowerApps) dashboards, integrate Dynamics with Outlook, and handle routine network, computer, VoIP, and IP camera maintenance/configuration.

Information Security Training Microsoft Defender Office 365 Microsoft Dynamics 365 Microsoft PowerApps Network maintenance Access Point (AP) Installation Extensions Time Conditions

Warehouse Manager

Laboratorio Clínico Toledo

Nov 2021 - Mar 2024 (2 years 4 months)

Manage receipt, verification, storage, and inventory control of laboratory reagents and products. Oversee FIFO inventory handling, dispatch orders to branches and clients, and produce weekly inventory reports using QuickBooks.

Inventory Management Quickbooks

Customer Service and Driver

Wesco Automatic Transmission

Apr 2018 - Nov 2021 (3 years 7 months)

Provide customer service and manage inventory using QuickBooks. Receive and deliver orders on daily routes and perform daily cash and store inventory reconciliation.

Customer Service Inventory Management Quickbooks Cash Reconciliation

Warehouse and Service Associate

Sears (Plaza del Norte)

Nov 2012 - Aug 2018 (5 years 9 months)

Handle warehouse receiving and freight unloading, including organizing merchandise and supporting store/online order dispatch. Receive customer merchandise for warranty and service and support runner/pickup order fulfillment.

Warehouse Organization Merchandise Handling Runner Service

Education

Degrees, certifications, and relevant coursework

National University College (NUC) - Arecibo Campus

Associate Degree, Network Technologies and Application Development

2021 - 2023

Earned an Associate Degree in Network Technologies and Application Development from NUC (Arecibo Campus) from 2021 to 2023. Developed skills in IT fundamentals including problem diagnosis, technical support, and Microsoft Office 365 administration.